Azure API Management Service does not update email settings.

Question

We have an API Management Service instance that we want to change the email settings for.

I followed these instructions: https://learn.microsoft.com/en-us/azure/api-management/api-management-howto-configure-notifications#configure-email-settings

And the values also seem to be set correctly in the Portal after a reload.

However, whenever an email notification is sent it doesn't use any of the new values. It is still the old ones that are being used, which is quite annoying.

I found this post from 2023, https://learn.microsoft.com/en-us/answers/questions/1181706/apim-email-setting-for-originating-email-address-n, that mentioned a bug in the runtime version.

Having checked my version, I see that we are currently running version 0.46.1986.0.

I've looked through every piece of configuration I can get my hands on, and nowhere is the old values present. This tells me that it might be a caching issue. But there doesn't seem to be a place for me to invalidate said cache.

Answer 1

Hello @Nick Frederiksen,

We sincerely apologize for the delay in our response. Regarding the issue you are facing, we have consulted with our internal experts who have confirmed that this is a bug. The team is currently working on it, but no ETA has been announced yet. We will keep you updated with any progress. If you found the response helpful, please click Accept Answer and Yes for the provided answer. This will help other community members with similar issues find the solution more easily.