Cannot access to cloud account because of MFA deleted

Question

Hello,

I cannot sign in to my cloud account as my MFA got deleted and i cannot signin with anothet way.

I am using Microsoft 365 Business Basic so I am the admin of my environment and there is no other user\admin that I can ask help. The problem is I cannot login to my account because my MFA has got deleted by mistake and I dont recieve any codes. I tried to create a case to Microsoft and called one of the phone numbers in my region however the automatic reply keeps telling me to go to Admin center and create a ticket but this is the problem I cannot login to admin center as well, it asks for MFA code which I dont get it. So my problem is how can I get a new QR code to add my MFA account to Authenticator or how can I get support?

Thanks

Answer 1

@Ayla_121, Thanks for posting in Q&A. For your issue, it needs to contact human service to look into the issue. Here is a link list the suggestion to contact human service. You can refer to it.

https://learn.microsoft.com/en-us/answers/questions/2125540/help-me-i-am-locked-out-from-my-microsoft-business

Hope the above information can help.

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Answer 2

@Ayla_121, Thanks for the reply. I notice you can't contact human service. Do you have Microsoft Partner. If yes, you can contact them to help.

Meanwhile, I go to do more researching, I find another method may be help. You can access to https://myaccount.microsoft.com/ with your account and update your security info to see if it could add the Microsoft Authentication.

Hope the above information can help.