how to talk to real human for azure functionApp refund request

sugandhi 0 Reputation points
2025-01-26T04:01:29.8566667+00:00

I provisioned azure functionApp using github pipeline. I wanted pay as you go model therefore I choose consumption plan. Only 48 times this function was invoked but Miscrosoft charged me $165 for my usage. I am unable to communicate with real person in Microsoft. Hitting AI like talking to deaf wall. I have stopped and deleted azure function. Please help me to find a way to refund my prev month bill. I will never use azure any more.

1/3/2025

12/1/2024 - 12/31/2024

Usage charges - Microsoft Azure Standard

Compute

Premium Functions

Premium Functions - US West 2

$119.04

$129.52

1/3/2025

12/1/2024 - 12/31/2024

Usage charges - Microsoft Azure Standard

Storage

Files

Files - LRS

$0.30

$0.30

1/3/2025

12/1/2024 - 12/31/2024

Usage charges - Microsoft Azure Standard

Storage

Files

Files - LRS

$0.30

$0.30

1/3/2025

12/1/2024 - 12/31/2024

Usage charges - Microsoft Azure Standard

Compute

Premium Functions

Premium Functions - US West 2

$29.68

$32.29

1/3/2025

12/1/2024 - 12/31/2024

Usage charges - Microsoft Azure Standard

Storage

Files

Files - LRS

$3.08

Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
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  1. Marcin Policht 32,660 Reputation points MVP
    2025-01-26T04:38:05.66+00:00

    You need to submit a billing support request by following https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    You can try https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 but the proper way to communicate regarding billing is by using the first method


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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