Is there any limitation or permissions required when sharing to a Teams chat through a web page?

ye lan 0

Hello!

Recently when I trying to share to teams from a sharing window (https://teams.microsoft.com/share), I got the error message says "We could not share the link. Try sharing it again."

However this not happens to all users. Some users could be shared successfully, while others would failed. This really confused me and don't even know how to start the investigation, is there any related restrictions or possible reasons? Thanks a lot!

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Prasad-MSFT 8,261 Reputation points Microsoft Vendor

2025-01-23T11:33:15.54+00:00

Hi ye lan, we tried to repro this issue, however observed that it works fine at our end. (Tried with Microsoft Edge and Chrome).

Could you please ensure that the users have the necessary permissions to share content in Teams? Verify that the users are signed in with their organizational accounts and have access to the Teams environment and also ensure that the users are using a supported browser. Microsoft Teams supports modern browsers like Microsoft Edge, Google Chrome, and Firefox.

If it is user-specific, check the user's account settings and permissions. Ensure that the users are not experiencing any account-related issues, such as account suspension or licensing problems.
ye lan 0 Reputation points

2025-01-24T02:04:51.5266667+00:00

Hi Prasad, thanks for the answer.

I'm using Chrome in incognito mode, signing in with admin account of my organization. The results varies depending on the target user I selected in the 'share to' dropdown list.

I checked the accounts of target sharing users in Teams admin center, they were all applied with the same policies. As I'm not that familiar with the teams accounts management, could you please let me know where else I could take a look?

For additional information, I checked the network requests and got a 500 error from api /users/me/chats for failed sharing.
Prasad-MSFT 8,261 Reputation points Microsoft Vendor

2025-01-24T13:21:32.05+00:00
Checking Permissions in Teams Admin Center

Teams Admin Center:

Go to the Microsoft Teams admin center.

Navigate to Teams apps > Permission policies.

Review the policies to ensure that sharing is allowed for the affected users.

User Permissions:

Navigate to Users in the Teams admin center.

Select the affected user and review their permissions and licenses.

1 answer

Robin Sheng-MSFT 5,935 Reputation points Microsoft Vendor

2025-01-24T06:52:30.7133333+00:00

Hi @ye lan

Could you please tell me if the user has changed his account or email recently?

We tried to reproduce this issue and it works fine on my device. Please try clearing the cache of the Teams client first to see if that solves the problem.

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Robin Sheng-MSFT 5,935 Reputation points Microsoft Vendor

2025-02-04T06:15:00.3066667+00:00

Hi ye lan

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!
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Is there any limitation or permissions required when sharing to a Teams chat through a web page?

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