Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,956 questions
For two months I have being charged for a deleted resource and can't contact anyone from support.
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David Almeida
0
Reputation points
How to contact support? I can't find the solution anywhere! The "Help + support" area does not give me any answer, sometimes it stop loading the 123123124th dropdown of detail to fill, sometimes it says that I need to send a message to Microsoft QA... really?
I received last month a billing of more than $60 even I have used nothing, either way I deleted the said resource (I have used azure only for situational dev tests) but this month the billing came again with even higher cost! I don't know what more I have to do! There is no support, there no chatbot, I can't do anything, I feel like azure chose me to steal money for no reason.
I was reluctant in writing this here but I see no way out from this nightmare! I live in Brazil and a thief with a gun never took me so much money in more than 30 years of existence.
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Rahul Podila 1,485 Reputation points Microsoft Vendor2025-01-24T09:37:50.5733333+00:00 Hi @David Almeida
when you’re being charged for something you haven’t used. First, I recommend checking your Azure portal to see if any resources are still active, even if you’ve deleted them. Sometimes, services can continue running and cause unexpected charges. If you find anything still running, make sure to delete it properly.
If everything looks good on your end, I suggest reaching out to Azure support directly. You can open a support request in the Help + Support section of the portal, selecting Billing as the issue. Be sure to explain that you’ve deleted your resources but are still getting charged, and they should be able to help fix the problem. If you don’t get a quick response, try contacting Microsoft support by phone. They should be able to help you sort things out.
If you have any concerns, please go through this link: -If you have any further queries, do let us know.
If the comment is helpful, please click "Upvote it"
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Rahul Podila 1,485 Reputation points Microsoft Vendor
2025-01-27T01:53:31.7733333+00:00 Hi @David Almeida
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
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David Almeida 0 Reputation points
2025-01-27T02:48:38.0566667+00:00 @Rahul Podila The URL you mentioned leads to a 404 page.
I tried submitting a request through Help + Support, but all it does is redirect me to this forum. There's no link to contact anyone—no phone number, no email, nothing!
Fortunately, I tried again now and after going back and forth dozens of times, I finally managed to access the next section and complete the request for help. However, the design of that page feels intentionally confusing, like a maze, and I strongly believe it was made this way on purpose to discourage users from reaching support..
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