Cannot access my visio plan 2 subscription

Question

I cannot access Cannot access my visio plan 2 subscription.

I believe I mistakenly added it under EphraimFuchs.onmicrosoft.com instead of ******@compuserve.com

Also, some screens ask me to download an authentication app on my phone; I am using my desktop.

Answer 1

Hi,

If you mistakenly added your subscription under the wrong account, you need to contact Microsoft Support to transfer the subscription to the correct account. This is a common issue, and support can help you resolve it. Please Contact Microsoft Customer service by phone:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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