Image failed to validate. NotAcceptable: The tenant is in Failed state due to: {0}.

Mahesh Upadhyay 0

I am trying to create a dev box definition, and it fails with error "Image failed to validate. NotAcceptable: The tenant is in Failed state due to: {0}." .

Do I need to do something to fix it?

Thanks

Mahesh

anashetty 1,645 Reputation points Microsoft Vendor

2025-01-09T01:11:40.3333333+00:00

Hi Mahesh Upadhyay,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.Check the subscription if it is active or check for any billing issues.
Verify if the tenant is in healthy state or not, look for logs or error if the tenant is failed.
What is the source of the image, is it from Azure Compute Gallery, custom shared image, marketplace image?

If you have any further queries, please do let us know.
anashetty 1,645 Reputation points Microsoft Vendor

2025-01-10T19:22:21.07+00:00

Hi Mahesh Upadhyay,

Did you get a chance to look my response, could you please tell us more information on it.

Thank you.
Mahesh Upadhyay 0 Reputation points

2025-01-10T19:24:47.68+00:00

the error comes when i try to create dev box definitions, after clicking the dev centers, and create dev box definitions. I select the first base definition, it says creating, then after a few minutes it errors.
Mahesh Upadhyay 0 Reputation points

2025-01-10T19:33:20.0566667+00:00

The problem happens when i am in "Dev Centers" --> Create Dev box definition. It says deploying then gives this error after a while. tenant is in healthy state.
anashetty 1,645 Reputation points Microsoft Vendor

2025-01-10T19:40:32.57+00:00

Hi Mahesh Upadhyay,

Is the image you are selecting is valid and accessible? Is it sourced from Azure Compute Gallery, marketplace, or custom shared image and is it in same region as Dev center. Check all your resources are in same region.
Once try taking another image, so we can check if it is issue with image or not.
Check if the quota in your subscription in available for the region.Please check and let me know, so that I can help you further.
Mahesh Upadhyay 0 Reputation points

2025-01-10T19:42:04.8166667+00:00

I am just trying to create a dev box definition and the image is listed in the drop down. Its pre-made by ms
anashetty 1,645 Reputation points Microsoft Vendor

2025-01-10T19:54:54.43+00:00

Hi Mahesh Upadhyay,

Can you please provide more details on exactly with which image you tried and the Image version, compute and storage details. So that I can try it on my end and let you know.
Mahesh Upadhyay 0 Reputation points

2025-01-10T19:57:43.66+00:00

I tried many images from the list...
Visual Studio 2022 Enterprise on Windows 11 Enterprise + Microsoft 365 Apps 24H2
anashetty 1,645 Reputation points Microsoft Vendor

2025-01-10T20:32:08.6366667+00:00

Hi Mahesh Upadhyay,

I tried with the same image from my end, its working for me. I used Visual Studio 2022 Enterprise on Windows 11 Enterprise + Microsoft 365 Apps 24H2 image, with latest version and size 8vCPU and 32GB RAM.

Can you tell me in which region are you trying and the Image version, compute and storage details. Are you using Free Trial subscription?
anashetty 1,645 Reputation points Microsoft Vendor

2025-01-13T18:32:30.2+00:00

Hi Mahesh Upadhyay,

Did you get a chance to look into my response, Is it working for you. If you have any further queries, please let me know.

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Image failed to validate. NotAcceptable: The tenant is in Failed state due to: {0}.

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