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I am experiencing a frustrating issue with the Microsoft Azure student verification process that requires a school email. I have multiple school emails, but it only accepts one, which unfortunately does not have an inbox as it was created for free Office services, not email. I need to update my email address to one that does have an inbox (which is a Google account). I do not have another Microsoft school account. What options are available to resolve this issue?
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Hi @lavy nahamu
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
Contact Microsoft Azure Support to let them know that your school email does not have an inbox You can ask if your account can be updated with a different working email (like your Google). Reach out to your school’s IT department.
You can be provided with a new school email with an active inbox, which you can then use for the verification process.
If you have other school email addresses with a working inbox, try using one of them.
If you have any further queries, do let us know.
But I signed up through GitHub education
Hi @lavy nahamu
Thanks for your reply.
If you signed up for Microsoft Azure through GitHub Education, you may be able to verify your student status using your GitHub email address.
you can follow these steps:
Once your email and status are updated, you should be able to access the Microsoft Azure student benefits. If you keep having trouble, GitHub or Microsoft support should be able to help.
If you have any concerns, please go through these links: -
https://education.github.com/pack
https://support.github.com/request/landing
If you have any further queries, do let us know.
There is only an option to use a school email or a verification code I’ve never heard of but weirdly if I sign in through my “no inbox” email instead of the GitHub education email it does allow me to use GitHub verification but it errors out every time
Hi @lavy nahamu
If you are receiving an error message when trying to verify your student status using your "no inbox" email address, it may be because the email address is not recognized as a valid school email address by Microsoft Azure.
In this case, I would recommend contacting Microsoft Azure support for further assistance. They may be able to provide additional options or solutions to help you resolve this issue. You can contact Microsoft Azure support by visiting their website and selecting the "Contact Us" option.
Alternatively, you could try reaching out to GitHub Education support for assistance with verifying your student status. They may be able to provide guidance on how to resolve this issue or offer alternative solutions.
I hope this information helps. Let me know if you have any further questions or concerns.
how do i contact them? The support page in the azure dashboard is broken
Hi @lavy nahamu
the support page in the Azure dashboard is broken, I recommend the following steps to contact Microsoft Azure support:
Visit the Microsoft Azure support page directly: Go to Azure Support, where you can select the appropriate support option for your issue.
Azure Help Center: You can also visit the Azure Help Center at Azure Help to create a support request or view helpful resources.
Azure Chat Support: If available, you might be able to initiate a chat with support from the website.
Alternatively, since you're signing up through GitHub Education, you can also reach out to GitHub Education support for further assistance.
Hi @lavy nahamu
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
The support page is still not working. Is there just an email address that I can use to get support?
Hi @lavy nahamu
Thank you for your patience.
If the support page in the Azure dashboard is still not working, I understand how frustrating this must be. Unfortunately, Microsoft Azure does not provide a direct email address for support inquiries. However, you can try the following alternatives to reach support:
If you have any further queries, do let us know.
Hi @lavy nahamu
We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
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