chmod isn’t working or unsure about permissions

Ricardo 0

I have an DigiCertGlobalRootCA.crt.pem (SSL Certificate) that's preventing my dynamic website from working because of the file permissions. I tried chmod 644 in bash to change the file permissions to no avail. Any idea how to go about doing this?

1 answer

Silvia Wibowo 4,926 Reputation points Microsoft Employee

2024-12-30T00:28:21.8433333+00:00

Hi @Ricardo , I understand that you've changed SSL certificate file permission to 644 but your website is still having issues accessing the certificate.

Please check the corresponding folder permissions: /, /etc, /etc/ssl, /etc/ssl/certs -> make sure that all of them is owned by root:root and permission is 755.

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Ricardo 0 Reputation points

2024-12-30T01:53:52.11+00:00

Hi @Silvia Wibowo, thank you for your response.

No, my struggle is with changing the permissions from 755 to 644. I can not do it using the CHMOD in Bash/SSH. Therefore I keep getting an error when accessing my dynamic website.

(Warning: failed loading cafile stream: `/site/wwwroot/config/DigiCertGlobalRootCA.crt.pem' in /home/site/wwwroot/classes/connect.php)

Any thoughts? Thank you so much for your help!

Silvia Wibowo 4,926 Reputation points Microsoft Employee

2024-12-30T03:23:30.5433333+00:00

Hi @Ricardo , did you try using sudo?

sudo chmod 644 /site/wwwroot/config/DigiCertGlobalRootCA.crt.pem

Ricardo 0 Reputation points

2024-12-30T04:34:41.25+00:00

Hi @Silvia Wibowo , I just tried it, and it didn't work.

(-bash: sudo: command not found)

I am starting to wonder if it is due to Azure Admin restrictions and need to contact tech support.

This is only one issue I am dealing with. The other issue is related to php.ini. But that is a question for another day. Do you know how I can get in touch with one-on-one tech support?

Silvia Wibowo 4,926 Reputation points Microsoft Employee

2024-12-31T03:36:35.8933333+00:00

Hi @Ricardo , what Azure service do you use to host your website? How did you access the bash shell?

Ricardo 0 Reputation points

2024-12-31T08:42:02.4866667+00:00

Hi @Silvia Wibowo , I currently have Premium v2 P1V2. (Aside: Currently Deploying my website manually (FTPS) using FileZilla.

Silvia Wibowo 4,926 Reputation points Microsoft Employee

2025-01-02T21:19:32.0733333+00:00

Hi @Ricardo , for app service, there are specific steps for setting certificate in your code. Please follow this guide: Load certificate in Linux/Windows containers

Ricardo 0 Reputation points

2025-01-11T04:09:06.9733333+00:00

@Silvia Wibowo thank you for your assistance, after a few days of struggles and help from ChatGPT, I got it to work. I appreciate all your help. Thx
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