Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,509 questions
How to get out of Microsoft Authenticator loop
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Reed Tinsley
5
Reputation points
I too am in the Microsoft authenticator loop from hell. When I try to add my work account to authenticator, it asks for a code from the authenticator app that I'm already in. When I try to log into admin.microsoft.com, it asks for a code from authenticator. When I log in to change 2FA, it asks for a code from the app when I click Security.
I am a sole practitioner and this laptop is the only one I work with. I can only assume I have not set myself up with administrative rights. I am the only user. I've spent hours researching this issue and have done all I can up to this point. Any suggestions/recommendations? Can Microsoft get into my account and make the changes needed to fix this problem? Many thanks for any and all guidance provided!
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Katherine Siason 0 Reputation points2024-12-25T06:25:53.57+00:00 I'm also frustrated because when I'm trying to add my microsoft account, it asks for a code from the app. How would there be a code when I am not yet logged in? I just don't understand how this works. Any suggestions, please?
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mukeshkumar korrapati 1 Reputation point2024-12-25T10:04:14.2233333+00:00 Hello Reed,
Do you have any 2FA auth like text or call ? If yes try to login with it and reconfigure MFA. If not and you are the only admin in the tenant Microsoft support only can help.
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Reed Tinsley 5 Reputation points
2024-12-25T12:59:41.8433333+00:00 What do you many by “any”?
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mukeshkumar korrapati 1 Reputation point
2024-12-25T18:10:12.44+00:00 Hello Reed,
How you are logging in to your account. As 2 FA it is asking for aurhenticator, but you can use mobile text or call from Microsoft as a 2FA. If you have added your number in profile seucrity
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