unable to start the service

Question

Hi All

I am unable to log in to one of my Windows Server 2019 machines using domain credentials. I am receiving the following error: An attempt was made to log on, but the network logon service was not started. I tried starting the Netlogon and Workstation services, but I encountered an error. Please guide me on how to resolve this issue

Answer 1

Run this command to view the configuration for the Workstation service.

sc.exe qc lanmanworkstation

See if something has changed the BINARY_PATH_NAME value.

This is what I get on Windows 10/11 which I would expect to match a Server OS.

[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: lanmanworkstation
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\WINDOWS\System32\svchost.exe -k NetworkService -p
        LOAD_ORDER_GROUP   : NetworkProvider
        TAG                : 0
        DISPLAY_NAME       : Workstation
        DEPENDENCIES       : MRxSmb20
                           : NSI
                           : Bowser
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

Given that you get a "file not found" error, then you might have multiple problems. We would not have any way of knowing what happened on your server, so I would suggest doing some basic troubleshooting first.

I built a Powershell script that I called IsWindowsHealthy.ps1 that runs common dism and sfc commands that are commonly suggested on this forum.

See this link for the script.

https://learn.microsoft.com/en-us/answers/questions/118183/how-to-fix-error-0x80070543-in-windows-10

Answer 2

Hello

Thank you for posting in Q&A forum.

Error 2 and Error 1068 indicate that the services are either missing dependencies or there are issues with the services themselves. Here are some steps to troubleshoot:

1. Check Service Dependencies:

• Open Command Prompt as an administrator.

• Run the following commands to check the dependencies for the services:

sc qc lanmanworkstation

sc qc lanmanserver

sc qc mrxsmb10

sc qc mrxsmb20

sc qc nsi

• If any dependencies are disabled, enable them using:

sc config <service_name> start= auto

2. Modify the Registry:

• Open the Registry Editor (regedit).

• Navigate to HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/Netlogon/.

• Double-click on DependOnService and ensure it includes LanmanServer and LanmanWorkstation on separate lines.

• Restart your server.

3. Flush DNS and Reset IP:

• Open Command Prompt as an administrator.

• Run the following commands:

ipconfig /flushdns

ipconfig /registerdns

netsh winsock reset

netsh int ip reset

• Restart your server.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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