Hello, I hope everyone is well. We configured the "auto-shutdown" for a Linux server. Now, when we go to power it on, we receive "virtual machine agent status is not ready". We get a timeout when attempting to connect to the local ip address of the nic. When we attempt to use Bastion is states the connection is not stable. I am not sure what steps we could perform to access the server. Any thoughts on additional troubleshooting steps we could take to get this server back online? Thank you

Hi FunMum , Welcome to the Microsoft Q&A Platform! Thank you for asking your question here We understand you concern that you experience issue when you configured the auto shutdown when it's powered on getting a virtual machine agent status is not ready Could please let me know have you tried below troubleshooting steps if not please try it once to resolve your issue Once try to restart your VM from portal try to check connect to the VM using the Azure Serial Console Please make sure that Network Security Group rules allow inbound connections on the appropriate ports, such as SSH for Linux. You can also use Boot Diagnostics to view the VM console output for any errors during boot and logs Please let me know if you still face any issue tag me in comment, I will help you as you needed.!

Suse Linux "Virtual machine agent status is not ready"

Accepted answer

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-23T20:25:19.5466667+00:00
Hi FunMum,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here
We understand you concern that you experience issue when you configured the auto shutdown when it's powered on getting a virtual machine agent status is not ready
Could please let me know have you tried below troubleshooting steps if not please try it once to resolve your issue

Once try to restart your VM from portal

try to check connect to the VM using the Azure Serial Console

Please make sure that Network Security Group rules allow inbound connections on the appropriate ports, such as SSH for Linux.

You can also use Boot Diagnostics to view the VM console output for any errors during boot and logs

Please let me know if you still face any issue tag me in comment, I will help you as you needed.!
Please sign in to rate this answer.

1 person found this answer helpful.
FunMum 100 Reputation points

2024-12-23T20:57:50.9966667+00:00

Hello,

Is there anything to make out of the attached? bootdiags.txt

FunMum 100 Reputation points

2024-12-23T20:59:50.56+00:00

Hello @Akshay kumar Mandha ,

Is there anything to make out of the attached?

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-23T22:19:49.4+00:00

Hi FunMum,
Base on you logs you it is issue with you network interface is that connected with your VM ?

FunMum 100 Reputation points

2024-12-24T14:13:57.3+00:00

@Akshay kumar Mandha

Your last comment deleted, could provide the commands to use again to try to bring the network interface up?

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T17:37:16.12+00:00

Hi FunMum,
Actually, before providing the solution, I needed to confirm if it's connected to your VM network. That's why I reverted my comment. I wanted to verify it in my lab environment first. Now that I have tested it, everything is working as expected, so you can try it now.
In the Azure portal, go to the Serial Console. If you know how to access the Serial Console, log in directly with your credentials. If you're unsure where the Serial Console is located, please refer to the image below.

After that you can use the below command to make up the network interface up

sudo ip link set eth0 up sudo ip link set eth1 up

To verify the status of up or down use this command ip a

Please let me know if you face still any difficulties tag me in comment

If you found this information helpful, please click an accepting the answer and "Upvote" on my post for other community members reference

FunMum 100 Reputation points

2024-12-24T17:45:33.24+00:00

@Akshay kumar Mandha

Thank you! See below, this has been completed but still shows the unstable message, is there anything else we should be adding? It still shows unastable

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T17:52:15.28+00:00

Hi FunMum,
Thanks for replying back to me
No actually Please try to restart it once and open in new browser let me know

FunMum 100 Reputation points

2024-12-24T18:01:16.31+00:00

@Akshay kumar Mandha

Looks like it came back up with no problems except for this and it still says unstable

Above is how it came up, I didn't run the sudo ip link set eth0 up

sudo ip link set eth1 up

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T18:17:50.6633333+00:00

FunMum
It's down actually as per your screenshot are you able to connect VM instead serial console login please check try to login from local or else cloud shell let me know if not able to login, then try this network interface up command and then login actually that error message might be related issue other issue are you using any extension for this VM ?

FunMum 100 Reputation points

2024-12-24T18:32:27.2233333+00:00

@Akshay kumar Mandha ,

Ping comes back with this

Extension

FunMum 100 Reputation points

2024-12-24T18:34:37.4+00:00

@Akshay kumar Mandha

Ping comes back with this

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T18:44:59.1866667+00:00

Hi FunMum,
I found some same kind of issue from other website they posted solution could please try once their solution mentioned here below document link Let me know
Fix Azure Ubuntu Virtual Machine Agent Status is Not Ready Problem
Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

FunMum 100 Reputation points

2024-12-24T19:01:31.0166667+00:00

@Akshay kumar Mandha

This didn't work as the OS of this server is SUSE Linux. When I get the commands to install the Azure agent, there are a lot of errors. It may be better to rebuild.

FunMum 100 Reputation points

2024-12-24T19:02:23.91+00:00

@Akshay kumar Mandha ,

The article has Ubuntu commands, we are using SUSE. We may just rebuild the server as trying to install the agent returns a bunch of errors.

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T19:03:18.0766667+00:00

Okay FunMum thank for you update
I'm looking into it allow me sometime will update you

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T19:20:50.7+00:00

FunMum
Could please you look into this document there is extension SUSE linux extension need to install python 2 by default it is saying not installed we need to install using below
To install Python 2, because of this issue cause might please run one of the following sample commands based on your machine

Red Hat, CentOS, Oracle: yum install -y python2

Ubuntu, Debian: apt-get install -y python2

SUSE: zypper install -y python2

And here extension version is supported 4.0 and you're using that version 4.1.16.0 is not supported showing as per previous screenshot
Could you please refer the document for installation and let me know
Python requirement
Use the Linux diagnostic extension 4.0 to monitor metrics and logs

FunMum 100 Reputation points

2024-12-24T19:27:05.56+00:00

@Akshay kumar Mandha

Yeah that is part of the issue, I get the following. Should I remove the network card and add it again? I am not able to ping with the network interfaces up

Akshay kumar Mandha 1,575 Reputation points Microsoft Vendor

2024-12-24T19:34:54.47+00:00

Yeah, FunMum you can before making any changes, make sure to note down the current network settings, including IP addresses, DNS, and any custom configurations. Once you've re-added the network interface, confirm that the VM is able to connect to the network and that everything is working as it should. After that, do a thorough test to ensure you can ping the VM, access it via SSH, and that all services are running properly.

FunMum 100 Reputation points

2024-12-24T20:10:32.6933333+00:00

Were able to identify the issue related the mounting of the volumes. This is resolved. Thank you!
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