Change Request Stuck on "New" Status in System Center Service Manager

Question

New Change Request being created in Service Manager are stuck in the "New" status.

What steps can be taken to check the root cause and resolve this issue?

Answer 1

To address the issue of Change Requests being stuck in the "New" status in System Center Service Manager, you can follow these steps to identify the root cause and resolve it:

Check Workflows:

• Ensure that the workflows associated with Change Requests are running correctly. You can do this by navigating to the Administration pane, selecting Workflows, and verifying that the relevant workflows are enabled and not encountering errors.

Review Event Logs:

• Examine the event logs on the Service Manager server for any errors or warnings that might indicate issues with the Change Request process. Look for entries related to workflows, database connectivity, or other relevant components.

Database Health:

• Verify the health of the Service Manager database. Ensure that the database is not experiencing performance issues or corruption. You can use SQL Server Management Studio to check for any anomalies.

Service Manager Console:

• Restart the Service Manager console and see if the issue persists. Sometimes, a simple restart can resolve temporary glitches.

Troubleshooting Service Manager work item (Incident, Change Request, Service Request) status stuck on "New"