Unable to view the referenced documents in Knowledge after uploading them to Copilot Studio in the Teams channel.

Samhitha 5 Reputation points
2024-12-23T06:43:56.3666667+00:00

I added a SharePoint resource as one of my knowledge sources. When I test it in the Test Studio, I can see the answer along with the referenced document. However, after publishing it to the Teams channel, the referenced document is not displayed.(I also had access to the document)

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Microsoft Copilot for Microsoft 365 Development
Microsoft Copilot for Microsoft 365 Development
Microsoft Copilot for Microsoft 365: Microsoft 365 Copilot refers collectively to Copilot experiences within Microsoft 365 applications.Development: The process of researching, productizing, and refining new or existing technologies.
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Microsoft Copilot
Microsoft Copilot
Microsoft terminology for a universal copilot interface.
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  1. Vivek Bhakta MSFT 100 Reputation points Microsoft Vendor
    2025-01-21T06:00:25.5533333+00:00

    Hello Samhitha,

    As per the screenshots provided, it appears that you are unable to view the reference documents in the Teams Copilot chat, although they are visible when testing in Copilot Studio.

    To resolve this issue, I would suggest raising a support ticket using the link below. This will allow an assigned engineer from the respective team to investigate and assist in resolving the matter promptly.

    https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

    Thank you.

    If the answer is helpful, please click “Accept Answer” and kindly upvote it. If you have extra questions about this answer, please click “Comment”.

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