How can I retrieve the transcription of a call from Microsoft Dynamics 365 stored in Dataverse using the Web API, and how can I leverage Microsoft Copilot Studio to extract action items from that transcription for integration into a web application?

Upadhyay, Ashutosh 0

How can I retrieve the transcription of a call from Microsoft Dynamics 365 stored in Dataverse using the Web API? Additionally, I want to integrate action items extracted by Microsoft Copilot Studio from this transcription into a web application. What are the steps or best practices to achieve this integration?

Prasad-MSFT 7,511 Reputation points Microsoft Vendor

2024-12-19T14:12:36.9466667+00:00

The transcriptions are stored in the annotations table in Dataverse. You can use the Web API to query this table. The transcriptions are stored in base64 encoded format.
https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/download-transcripts-bulk
The documentBody attribute in the response obtained from each of the web API requests contains the base64 encoded transcript or attachment.

You can also refer: https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-transcripts-powerapps

Share via

How can I retrieve the transcription of a call from Microsoft Dynamics 365 stored in Dataverse using the Web API, and how can I leverage Microsoft Copilot Studio to extract action items from that transcription for integration into a web application?

Your answer