My PC randomly shuts down during gaming. How do I find the cause to this?

Question

Hello,

I just upgraded all new parts to my PC except for my graphics card and power supply. I thought the issue was coming from the power supply so i bought a new 1000w one. Specs: MSI MAG x870, AMD Radeon 6900 XT, AMD Ryzen 7 9700X, 2x DDR5 RAM, 1 Hard drive, 2 SSD's.

I have uninstalled and reinstalled the graphics card drivers. I have updated all driver's everywhere else (I believe). My GPU sits around 82C when gaming. I looked at crystaldiskinfo and no major spikes to thermal temps there.

I ran chkdsk and at first I was having an error code with 130 for corrupted old windows files and disk cleanup'd that. The issue is still occuring. I am not sure what I am looking at in event viewer.

Please help me out.

Answer 1

Hello,

Check if any error appears in the Event Viewer near the time of shutdown.

Event ID 41: Indicates that the system rebooted without a clean shutdown, usually due to a power problem or system crash.

Event ID 1074: This usually indicates that a computer shutdown or reboot was initiated by a user or system process.

Event ID 6008: This event indicates an incorrect or dirty shutdown. This message is logged when the most recent unexpected shutdown occurs.

You can view these events by following these steps:

Press Win + R to open the Run dialogue box, type eventvwr.msc and press Enter.

In the Event Viewer, navigate to Windows Logs > System.

Look for the above event IDs and view the details to know the exact cause of the error.

Or you can set the dump file type in the settings in advance, and the corresponding dump file will be generated when the computer crashes, and you can troubleshoot through the dump file. The setup path is as follows:

Setting>>About>>System Protection>>Settings under "Startup and Recovery", configure the dump file type here.

Best Regards,

Hania Lian

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