How to activate Microsoft azure sponsorship

Question

I recently redeemed my Microsoft founders hub azure sponsorship but I have a problem activating the sponsorship.On the azure redemption site it's asks to enter credit or debit card information which I usually enter correctly but it keeps saying the information in the fields is not correct.On a different occasion while still trying to add the credit card information,I entered the information correctly but it said the information is incorrect but immediately I got a text message from my bank card issuer that a particular amount had been deducted to pay for the subscription.I proceeded to azure portal to see if my subscription was appearing but unfortunately it wasn't appearing.Please help.Thank you.

Answer 1

Hello Joseph Mutati,

Thanks for your question.

Many times this may indicate a problem with your details. Can you try the following steps please:

• Confirm that the credit card information entered is correct and that the card is active.
• Check that you don’t have another Microsoft account using the same information.
• Go to the Azure Portal and click the settings icon to switch directory as it may be redeemed in the wrong directory.

https://learn.microsoft.com/en-us/microsoft-for-startups/benefits/azure-activation-faqs

If the above dont resolve, I will recommend reaching out to support here: https://foundershub.startups.microsoft.com/ (Click the support page at thetop)

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola