ACS - Toll-free number verification application has been rejected for the following reason: 550 - Opt-in - No opt-in provided

Question

Hi Team,

We have submitted the toll-free number verification and which got rejected with the below response. We will be using this number to send SMS to our own employees around 1000 peoples to notify their shift change. Please help to understand the process to get the opt-in of the employees and confirm if we need to share the consent of all the employees.

Kindly check and share the advise on priority.

"Upon review of your Toll-free Verification application by the Toll-free Messaging Aggregator, your application has been rejected for the following reason: 550 - Opt-in - No opt-in provided Please re-submit your application with a valid URL that shows proof of consent being collected. This needs to be a screenshot or mock-up of the UI where customer provides consent to receiving messages from your company."

Thank you!!

Answer 1

@Santhosh Nethaji Thanks for reaching here!

As its mentioned in the rejection response- suggest you to send your application again, but this time include a valid URL that shows proof that you've gotten permission from customers to send them messages. This can be a screenshot or a mock-up of the webpage or app where customers give their consent to receive messages from your company.

Refer to this Official doc-https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq

Further if above does not help- suggest is to create support ticket.

Hope this helps, Let us know.