Is the "Dynamics 365" app supported in shared channels in Teams?

Question

In a same Teams, I created a standard, a private and a shared channels.
When I try to add "Dynamics 365" app in each of them ("+" button in tabs area), "Dynamics 3365" is available in standard and private channel but not shared one.
I read on forum that some app are not supported in Teams shared channel but I find nothing in MS documentation about "Dynamics 365" app support in shared channel.
Can you confirm if it's supported or not?
If not, do you know when it might be supported?

Answer 1

Hi @Sébastien PAULET

According to the official documentation, shared channels are not currently supported for Dynamics 365 applications.

To get this feature more quickly, you can send a feedback directly to Microsoft Feedback to add it in future updates.

Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

Thanks for your understanding and support.

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Answer 2

Hi Sébastien PAULET,

Thank you for reaching out to us on the Microsoft Q&A forum.

Kindly refer the following document where it explains the process for adding Dynamics 365 app in teams: https://learn.microsoft.com/en-us/dynamics365/teams-integration/teams-install-app?source=recommendations

If you are still facing any issue, please let us know in the comments. We are glad to help you.

If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.