Tests did not start in 32-bit Windows 10 - 22H2 HLK client.

Question

Server used: Virtual HLK (VHLK) for Windows 10, version 2004

Client: x86 version of Windows 10 - 22H2.

Able to discover the device under test and chose "HLK Version 2004 CompatPlaylist x86 x64 ARM64.xml" playlist and scheduled "DF - InfVerif INF Verification" test.

When the test is scheduled, client is supposed to automatically reboot. But the reboot did not happen.

On the server, client PC name is still in "READY" state in the job monitor in HLK manager.

Note: Firewalls were turned OFF. Sleep and hibernate modes are set to OFF in client. Windows updates were turned OFF.

Why the tests are not starting on the client? Thanks & Regards,

Mathan

Answer 1

Hello,

This could have happened for a number of reasons, was this Client used previously for another project on the same controller? How was the Client installed?

I would try

1. Setting the Client into Not Ready state in the HLK Studio
2. Move it to Default pool
3. Delete the Client from the Default pool
4. Restart the Client machine

If the system showed up again in the Default pool in HLK Studio then you should be good to go, if it did not, it has something to do with the way the HLK Client was installed, and i recommend reinstalling the Client following the steps highlighted in the HLK Getting Started guide
https://learn.microsoft.com/en-us/windows-hardware/test/hlk/

Also, you can take a look at the following troubleshooting doc that will go through a number of scenarios and their proposed resolution:
https://learn.microsoft.com/en-us/windows-hardware/test/hlk/user/troubleshooting-windows-hlk-client#jobs-do-not-run-after-reinstalling-the-windows-hlk-client

Thanks

Fidaab