Hello,
Thank you for posting in Q&A forum.
From the above description, I understand that your question is related to Microsoft credentials.
Since there are no engineers dedicated to this topic on this forum. To be able to get a quick and effective treatment of your problem, I recommend that you repost your question in Microsoft credentials, where there will be a dedicated engineer to give you a professional and effective answer.
Here is the link to the Microsoft credentials forum.
Results in Microsoft Credentials - Training, Certification, and Program Support
Credential Support | Microsoft Learn
Best regards
Zunhui
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