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We're currently working on updating the company-wide email signature in our Sandbox environment. However, we've encountered an issue where Exchange Online is not visible in the MS 365 admin center for the Sandbox environment, despite having access to it before. Additionally, when attempting to create a new Sandbox account, we received a message stating we are not eligible for a Sandbox account at this time. Efforts to reach out to the Microsoft Developers Team have been unsuccessful as well, as their email appears to be retired, resulting in a bounced back email.
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Hi, @Nawid Haidari
Thank you for posting your question in the Microsoft Q&A forum.
According to your description, you have encountered the problem that Exchange Online is not visible in the MS 365 admin center in the sandbox environment, and the Sandbox account cannot be used. You can try to check the following information to troubleshoot the error:
Refer to: Set up a Microsoft 365 developer sandbox subscription | Microsoft Learn
If you have any questions, please feel free to contact me. If the answer is helpful, please click "Accept Answer" because it can help other members of the Microsoft Q&A community who have encountered similar problems and are looking for solutions. Thank you.
Best,
Jeanne
Hi Jeanne,
I've completed all the steps previously outlined, but unfortunately, none have resolved the issue. Despite our subscription expiring, we're attempting to continue using the Sandbox account. My account holds all necessary administrative roles, including Exchange Admin, as recommended by a Support engineer when I first raised this issue under the ticket "TrackingID#2411050040010736". I've made several attempts to contact Microsoft support without success. The engineer advised posting my questions here due to Microsoft discontinuing the email address premdevinfo@microsoft.com, which I also attempted to reach.
Thank you and looking forward to hearing a solution on this.
I have also tried creating new Sandbox account but after creating the account it stated that I am not eligible for the sandbox, that is why we are trying to extend or renew the subscription we previously had.
Hi, @Nawid Haidari
Thank you for your reply. If your sandbox subscription has expired, you may not be able to create a new Sandbox account. You can choose to change to a new account to resubscribe:
Refer to: Set up a Microsoft 365 developer sandbox subscription | Microsoft Learn
Best,
Jeanne
Hi, @Nawid Haidari
I just checked the status of this post and am not sure if your issue has been resolved. If you have additional questions, please comment here, I look forward to hearing from you and will be happy to provide additional support. If the above information helps answer this question, you can click "Accept Answer" to help other members of the Microsoft Q&A community who are experiencing similar issues and are looking for solutions. Thank you very much.
Hi, @Nawid Haidari
I just checked the status of this post and found that you haven't responded for a long time. I would like to know if your problem has been solved. If it has been solved, I hope you can click the "Accept Answer" button on the answer to receive a helpful reply. This will help other users in the forum with similar problems to find solutions to their problems under this answer. Thank you very much for your understanding and improvement of the forum environment!