RD Connection Broker role service is failing while trying to install on Azure Stack HCI

Shilpi Verma 20

In Azure Stack HCI, I am having 5 nodes. I have created 2 clusters, one cluster with 3 nodes and other cluster with 2 nodes. Now I need to set up Azure Virtual Desktop on 2 nodes cluster.

I have used custom windows image while creating VM on any cluster.

I am following the MS document - https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-deploy-infrastructure

But it is failing on first step only. RD Connection Broker role service is failing while setting up it from Server Manager. Please help.

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-11-20T16:09:23.3966667+00:00

Hi Shilpi Verma,

Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.

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Thank You.

1 answer

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-11-18T17:23:16.7033333+00:00

Hi Shilpi Verma,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

It sounds like you're having trouble with the RD Connection Broker role service on Azure Stack HCI. Here are some steps to help:

Uninstall the Windows Internal Database, rename the old WID folder (e.g., C:\Windows\WID to WID_old), and reinstall the RD Connection Broker role service. (External reference: Fixed: RD Connection Broker Role Service Fails to Install 2016 - AnyViewer)

Note: Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.

Review the known issues for your specific version of Azure Stack HCI in the release notes.
https://learn.microsoft.com/en-us/azure-stack/hci/known-issues-2402

Make sure that all nodes in your cluster have proper connectivity and that there are no network issues. You can use the Invoke-AzStackHciConnectivityValidation cmdlet from the AzStackHCI.EnvironmentChecker module to test connectivity

Collect and review the PowerShell registration logs and hcisvc debug logs from each server in the cluster.

If you have any further queries, do let us know. If the comment is helpful, please click "Upvote".
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Shilpi Verma 20 Reputation points

2024-11-19T05:28:07.07+00:00

Thanks for your reply. I searched on my cluster but I am not able to locate C:\Windows\WID folder. Along with it, I am using local account on HCI cluster to deploy RD Connection Broker role service, shall I use the administrator account? Please confirm.

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-11-19T12:18:19.99+00:00

Hi Shilpi Verma,

Thank you for your response.

If you cannot locate the C:\Windows\WID folder, it might be because the Windows Internal Database (WID) is not installed. The RD Connection Broker role service typically installs WID automatically during setup. If the folder is missing, you may need to manually install WID or check if any issues occurred during the installation process.

It is recommended to use an administrator account when deploying the RD Connection Broker role service. A local account may not have the necessary permissions to complete the installation successfully.

For more detailed, you can refer to the following documentation:
Troubleshoot Azure Stack HCI registration

If you have any further queries, do let us know. If the comment is helpful, please click "Upvote".

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-11-21T15:14:11.9066667+00:00

Hi Shilpi Verma,

I wanted to check if you had the opportunity to review the information which was provided in my previous posted answer.

If it was helpful, please click "Accept Answer" and "Upvote" on his post to let us know.

Thank You.

Shilpi Verma 20 Reputation points

2024-11-26T06:13:28.22+00:00

I have created a VM on cluster but while selecting the host pool, that VM is not visible under hosts pool. Only nodes are visible on which we have created Azure Stack HCI cluster.

Another query is - can we use the physical nodes to install RD Connection Broker role service?

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-11-27T14:44:21.1133333+00:00

Hi Shilpi Verma,

Thank you for your follow-up!

If the VM is not visible in the host pool, ensure the VM is correctly registered to the Azure Stack HCI cluster and integrated with Azure Virtual Desktop (AVD). Verify the VM is on a cluster node, domain-joined, and has the AVD agent installed.
Please refer to the Azure Virtual Desktop setup for Azure Stack HCI for more details.

For the RD Connection Broker role, it is recommended to install it on a dedicated VM, for better resource isolation and management. The machine must be domain-joined and use a domain administrator account for the installation.
for more details, please refer to the below documentation:
Deploy and manage Azure Stack HCI clusters in VMM
Troubleshoot Azure Stack HCI registration

If you have any further queries, do let us know. If the comment is helpful, please accept the "Answer" and "Upvote".

Shilpi Verma 20 Reputation points

2024-12-02T08:56:37.98+00:00

Can you please explain - The machine must be domain-joined? Can you please provide some document to verify this or set it up?

Sai Krishna Katakam 1,510 Reputation points Microsoft Vendor

2024-12-03T01:41:08.2266667+00:00

Hi Shilpi Verma,

The RD Connection Broker role service requires the machine to be joined to an Active Directory (AD) domain because it depends on AD for user authentication, session management, and resource assignments in the RDS infrastructure.

To verify if a machine is domain-joined:
Open System Properties by running sysdm.cpl.
Under the Computer Name tab, check if a domain name is listed in the "Domain" field.

To join the machine to a domain, refer to the Microsoft documentation:
Join a Computer to a Domain.

If you have any further queries, do let us know. If the comment is helpful, please accept the "Answer" and "Upvote".

Thank you.
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RD Connection Broker role service is failing while trying to install on Azure Stack HCI

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