MediaClip.CreateFromFileAsync() throws System.ArgumentException

Hong 1,216

MediaClip videoClip = await MediaClip.CreateFromFileAsync(storageFileVideo);

The above code occasionally throws the following exception:

System.ArgumentException
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() + 0x21
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task) + 0x70
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task) + 0x38
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task) + 0x17

I want to emphasize that the code works flawlessly most of the time. It throws the exception only for some MP4 video files. When it throws the exception, I check the video file and it always plays perfectly. I even use Mp4 Explorer to examine the MP4 file and cannot find any problems.

Could anyone offer a tip on the possible causes?

Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-11-13T06:32:53.0533333+00:00

Hello @Hong ,

Welcome to Microsoft Q&A!

It throws the exception only for some MP4 video files.

Do these MP4 files with problems have common features? Could you please provide some test files? Please do not include any personal privacy.

Thank you.
Roy Li - MSFT 33,501 Reputation points Microsoft Vendor

2024-11-21T02:12:48.96+00:00

Hope you've been well. Any updates about this issue?
Hong 1,216 Reputation points

2024-11-23T02:05:04.4433333+00:00

After extensive tests, we have found the issue is at least PC specific. The MP4 files are generated by our app and the code works with them on the vast majority of PCs without any problem. However, the same profiles have the issue with some PCs. We have randomly picked a file and tested it on different PCs. One PC had the issue while others did not. According to app analytics, there are other PCs with the same issue. This is not related to a PC's capacity or performance. The code works flawlessly on both new and very old PCs. The failed ones can have powerful configurations.

I still do not get notifications for comments on questions I follow here.
Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-11-26T02:39:30.5866667+00:00

Hello @Hong ,
It's hard to troubleshoot without a stable reproducible procedure. What are the similarities among the devices with the problem?
Hong 1,216 Reputation points

2024-11-29T02:15:06.7066667+00:00

I cannot figure out what these computers share.

Here is one of the MP4 files generated by our app and does not work on some computers.
Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-12-03T05:48:18.31+00:00

Hello @Hong ,

I tested your file and the CreateFromFileAsync works fine.
For your scenario, if this unexpected behavior has a serious business impact, I suggest that you might need to open a support ticket for this.Please contact our paid support at MS Support. You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows Universal App Dev ->Graphics and Multimedia Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.

If the behavior only occurs on a single device, we recommend that you submit this behavior in Feedback Hub. You could find the Feedback Hub in the Start Menu. Please select Developer Platform->API Feedback as the category when you submit your request. The related team will check the request.

Thank you.
Hong 1,216 Reputation points

2024-12-04T14:34:32.86+00:00

Thank you for the test. We will continue to explore the possibility of finding some users with the PCs on which this issue occurs to find a clue.

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MediaClip.CreateFromFileAsync() throws System.ArgumentException

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