How to Resolve Volume Shadow Copy Service Error - Code 12289 (Event ID: 12289)

Question

Hello everyone,

Could anyone help me resolve this issue? I've tried everything, including installing a new Windows Server 2019, but the issue persists. I'm unable to create a shadow copy on drive D, and an error event occurs whenever I try to enable Windows Shadow Copy. Any suggestions or insights would be greatly appreciated!

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Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\?\Volume{eb59f661-bcfc-46c7-a34e-6d58d2a842ee} - 00000000000002A4,0x0053c008,0000022B91C19E30,0,0000022B91C1AE40,4096,[0]). hr = 0x80070057, The parameter is incorrect.

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Operation:

Processing EndPrepareSnapshots

Context:

Execution Context: System Provider

Answer 1

Hi Ramy,

Thanks for your post. Do you use any third-party software application to make a backup on the problematic server?

The VSS event ID 12289 may occur if the third-party backup application is used. If possible, we would like to suggest that you use Windows Server Backup which is a built-in feature on Windows Server to take backups.

Try registry modification from this thread and see if that helps https://social.technet.microsoft.com/Forums/lync/en-US/1b926c85-b866-464b-9590-70506ba9d8ce/vss-issue-event-id-22-12289-12293-error-0x8004230f-failed-to-retrieve-volumes-that-are-eligible?forum=windowsbackup

This article describes issues in which Event ID 8019, 20, 8193, or 12302 is logged in the Application log. You receive an Error 0x8004230F or 0x80004002 error message. https://learn.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/volume-shadow-copy-service-events

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