how to fix "Something went wrong. [657rx]"

Question

Hi there,

My wife has a business account. Her laptop got a Bitlocker message, solved that, but she was not able to log in her Microsoft apps, see below the message she would gets when she tries to login from her laptop. She is able to login in from my laptop

Something went wrong. [657rx]

Correlation Id: 05cae7d9-ac29-4caf-a84c-a7bf413f4ac8

Timestamp: 2024-10-21T14:55:58.000Z

DPTI: 528f7735306482f4794039d7d780f440b40abfdfff6027388267d8d1d3a609ca

Error Tag: 657rx

Error Code: 2148073494

Answer 1

Hi @Calin Crisan

According to your description, the situation on your end is likely caused by your organization's settings/policies (e.g. conditional access policy).

You can try the following steps, and then check if it still happens or not.

1. Please sign out your accounts from Office applications, then close all Office applications.
2. Open File Explorer, paste the following path, and delete all files and folders.

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

3. In the Windows search bar, search for "Access Work or School".
4. Check if you can see your business account in "Access Work or School".

If you don't see it, please select Connect and add your business account.

If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your account again to register the device.

5. Run one Office application, such as Word, sign into your account, and check again.

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