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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 22%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
When I go to watch the training video, it says "We're sorry, an error has occurred when playing video (video is not readable)." I can't continue without watching it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Hi Monica Pearce,
Thank you for reaching out to us on Microsoft Q&A forum. Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error along with the screenshots for reference.
Hi Monica Pearce,
Thank you for reaching out to us on Microsoft Q&A forum. Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error along with the screenshots for reference.
Yes, of course. It is the "Getting Started with Viva Goals" module on the Introduction slide. I have tried it in Chrome and in Microsoft Edge but I get a similar result. The next video in the module (about Bricklayers) works fine.
Hi Monica Pearce,
We appreciate you alerting us to this matter. We'll investigate and get back to you as soon as we can. We value your input and patience.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 48%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Same problem in the Microsoft Azure Fundamentals module. Happens to every video. Can't download them either.
Hello Anthony Rosa,
From the Microsoft Azure Fundamentals learning Path, everything is operating as it should. I ask that you complete your learning objectives and double-check. If you continue to experience problems, kindly share a screenshot so that we can better assist you and find a quick solution.
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Hello Monica Pearce,
Thank you for your patience.
I'm happy to inform you that the "Video breakdown" problem has been resolved, and everything is operating as it should now. You are welcome to finish the module.
URL: Learn OKR essentials with Viva Goals-Introduction
If you encounter any further problems, please leave a comment detailing the issue and include a screenshot for reference. We’re here to help!
If the information is helpful, please Accept Answer and Upvote so that it would be helpful to community members.
Hello Monica Pearce,
I'm following up to see if you've had a chance to review my previous response. If it was helpful, please let me know by accepting the answer and upvoting it. Feel free to reach out if you encounter any issues.