Getting trouble in sgnup after reseting windows as it's asking for a business email

Question

Few days back I've purchased a second hand laptop from a cognizant emplyee, everything was ok untill it is aking for administrative privileges I tried to reset my pc but guess waht I've got into more big trouble now I'm unable to sign in without a business email when i used my microsoft id it is refusing as it is of personal use please someone help me

Answer 1

It sounds like your laptop is still tied to the corporate management system of the previous owner. This can happen if the laptop was not properly removed from the company's network or if it was part of a business or enterprise subscription, which restricts access and enforces security policies.

Here are steps you can take to resolve the issue:

1. Contact the Seller:

• Reach out to the previous owner and ask them to ensure the laptop is fully removed from their company's management system. They might need to contact their IT department to do this.

2. Use Windows Recovery Options:

• Restart your computer and access the recovery options. You can usually do this by pressing F8, F11, or Shift + F8 while the computer is booting up.
• Choose the option to reset the PC. If prompted, select the option to remove all files and reinstall Windows. This will wipe the system clean and allow you to set it up as a new device.
• Be cautious: If the reset is blocked due to corporate restrictions, you might need to use a different method to wipe the system.

3. Clean Install of Windows:

• If the above steps don't work, you might need to perform a clean installation of Windows. You'll need a bootable USB drive with the Windows installation media. You can create one using the Windows Media Creation Tool.
• Boot from the USB drive and follow the instructions to install Windows. This will erase all data on the laptop and remove any corporate restrictions.

4. Check for UEFI/BIOS Settings:

• In some cases, the laptop might have specific BIOS or UEFI settings that are enforcing these restrictions. You can try accessing the BIOS/UEFI settings during boot (usually by pressing F2, F10, Delete, or Esc during startup) and checking for any settings that might be related to security or corporate management.It sounds like your laptop is still tied to the corporate management system of the previous owner. This can happen if the laptop was not properly removed from the company's network or if it was part of a business or enterprise subscription, which restricts access and enforces security policies.

i hope you can accept it