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Threading issue

Vitali Matskevich 1 Reputation point
2020-11-23T15:17:40.33+00:00

When I reply to an email, it always starts a new thread in a new email. How can I change the settings so that a reply would keep it in the same thread?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 153.3K Reputation points MVP
    2020-11-23T15:56:41.073+00:00
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  2. JeffYang-MSFT 6,241 Reputation points Microsoft External Staff
    2020-11-24T05:49:49.627+00:00

    Hi @Vitali Matskevich ,

    What exactly does the "starts a new thread in a new email" you mentioned mean?
    To better solve your issue, please provide me with more information related to your issue(such as screenshots of your issue. Notice: Please hide your personal information in the screenshot for security.).

    If you mean that when replying to a message, Outlook will not include the original message text or will open in a new window, you could modify the settings via File > Options > Mail > Replies and forwards.
    41950-image.png

    If all these above is not your case, please feel free to let me know.
    Hope this can be helpful.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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