Error Retrieving Schema in Log Analytics Workspace: Connection Issue

Question

Hello Microsoft Community,

I am encountering an issue with my Log Analytics Workspace in Azure, and I would appreciate any assistance or guidance to resolve it.

Problem Description: When I try to load the "Logs" menu in my Log Analytics Workspace, I receive the following errors:

"Failed to retrieve schema. Please try to refresh the page. We have experienced a connection issue while retrieving data. This is usually an indication that the network is down or a firewall or browser extension (such as an ad blocker) is mistakenly preventing access. Connection Error. If the issue persists, please open a support ticket. Request id: 292ed6d2-81f5-4ca1-b590-733d76e436c4."

"Failed to retrieve schema. Please try to refresh the page. We have experienced a connection issue while retrieving data. This is usually an indication that the network is down or a firewall or browser extension (such as an ad blocker) is mistakenly preventing access. Connection Error. If the issue persists, please open a support ticket. Request id: 498a0758-a134-4039-b148-45571510a815."

Steps I Have Already Taken:

1. Disabled Browser Extensions: I have disabled all ad blockers and other browser extensions.
2. Cleared Browser Cache: I have cleared the browser cache and cookies.
3. Tried Different Browsers: I have attempted to access the Logs menu using different browsers and incognito/private browsing modes.
4. Verified Network Configuration:
   • Ensured that the firewall is not blocking outbound traffic to Azure Monitor endpoints.
   • Configured DNS settings to use public DNS servers (Google DNS).
   1. Checked Service Health: Confirmed that there are no ongoing Azure service outages affecting Log Analytics.
   2. Re-registered Resource Provider:
      • Re-registered the Microsoft.Insights resource provider as suggested in various forums.
      1. Tested Network Connectivity:
         • Ran commands like Resolve-DnsName ods.opinsights.azure.com and Test-NetConnection -ComputerName ods.opinsights.azure.com -Port 443, which showed DNS resolution issues.

Environment Details:

• Subscription Type: Azure Pay-As-You-Go subscription without technical support.
• Log Analytics Workspace ID: [MY WORKSPACE ID]
• Browser Used: [Edge, Arc]

Error Codes/Request IDs:

• Request id: 292ed6d2-81f5-4ca1-b590-733d76e436c4
• Request id: 498a0758-a134-4039-b148-45571510a815

Additional Context:

• I am using Azure PowerShell and Azure CLI to attempt workarounds, but I encounter SSL connection errors when trying to query the workspace directly.

Request: Could anyone provide insights or additional troubleshooting steps to resolve this issue? Any similar experiences or solutions would be greatly appreciated.

Thank you for your help!