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You were asked to turn on live conversation summaries in your Dynamics 365 Customer Service instance. Which one of the following items is a valid way of triggering a conversation summary?
When an agent joins a conversation
When the conversation is linked to a case
When the conversation is assigned to an agent
When the agent updates the conversation details
You were asked to configure the Copilot case summary feature in your Dynamics 365 Customer Service instance. Which of the following options is a case attribute that you can't change the mapping value for?
Case title
Subject
Case notes
Conversation Summary
You were asked to configure the Copilot conversation summary feature in your Dynamics 365 Customer Service instance. While setting up a structured summary, you need to provide examples of potential error codes. What is the maximum number of error code examples that you can provide?
Five
Ten
Twenty-five
Fifty
You must answer all questions before checking your work.
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