KnowledgeBaseRecord entity messages and methods

 

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

The knowledge base record entity represents a record containing the metadata of a knowledge base record in Parature.

The schema name for this entity is KnowledgeBaseRecord. To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download. The following table describes the messages for this entity, which you use with the IOrganizationService.Execute method.

Message	Description
AssignRequest	Assigns a knowledge base record instance to another user or team.
CreateRequest	Creates a knowledge base record instance. You can also call the IOrganizationService.Create method.
DeleteRequest	Deletes a knowledge base record instance. You can also call the IOrganizationService.Delete method.
GrantAccessRequest	Shares a knowledge base record instance with another security principal (user or team).
ModifyAccessRequest	Changes the access rights for a knowledge base record instance previously shared with another security principal (user or team).
RetrieveRequest	Retrieves a knowledge base record instance. You can also call the IOrganizationService.Retrieve method.
RetrieveMultipleRequest	Retrieves a collection of knowledge base record instances. You can also call the IOrganizationService.RetrieveMultiple method.
RetrievePrincipalAccessRequest	Retrieves the access rights the specified security principal (user or team) has to a knowledge base record instance.
RetrieveSharedPrincipalsAndAccessRequest	Retrieves the security principals (users or teams) that have access to a contract, together with their access rights to the knowledge base record instance.
RevokeAccessRequest	Removes all access to a knowledge base record instance for the specified security principal (user or team).
SetStateRequest	Sets the state of a knowledge base record instance. For a list of the state values, see the options available in the metadata.You can find this information in the metadata for your organization. See the preceding metadata browser information.
UpdateRequest	Updates a knowledge base record instance. You can also call the IOrganizationService.Update method.

See Also

Use Parature knowledge in Dynamics 365
Sample: Create and associate knowledge base record to incident
Privileges by entity

Microsoft Dynamics 365

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