Predictive technician travel time

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	Aug 1, 2020	Oct 1, 2020

Business value

Having accurate technician travel time ensures that scheduling is more accurate and overall service delivery runs more effectively. Having accurate travel time between bookings increases the ability for businesses to meet the demand without having to reschedule the service.

Feature details

This feature enables the resource scheduling system to take in the historical travel data (using Bing Maps as the provider) and predict travel time between bookings. The predicted travel times can then be used by dispatchers to more accurately schedule technicians and have overall more accurate scheduling and service delivery.

Note

This feature is available in Unified Interface only.