Connected Field Service on Dynamics 365 Field Service mobile app
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 2, 2020 |
Business value
Device telemetry and service maintenance data helps Field Service technicians make intelligent decisions.
Feature details
Technicians will now be empowered to leverage Connected Field Service as part of their onsite process. From the first time they are dispatched for an issue, it's essential that technicians have the most recent asset information and are able to interact with the asset in order to properly analyze and provide a fix.
With Connected Field Service on mobile, technicians can:
View IoT alerts to help diagnose device anomalies.
Send IoT commands to devices. Examples include resetting a device, or updating settings (online only).
Send updates to the device through the device settings attribute (can create when offline, but will only hit the device when the record is synced to the server).
Pull the most recent device data so they are certain they're analyzing the most recent set of readings from the device (online only).
Register devices so they can ensure newly installed assets are connected to the respective IoT provider (online only).
View device data history, such as when the device was registered and when the latest properties from the device were received.
View Summary tiles, bringing key information to the technician without having to dig into subgrids (online only).
Note
- This feature is available in Unified Interface only.
- Visual changes planned for update 2 to early access release:
- When clicking a summary tile, the grid now appears in a mobile-friendly format.