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Escalate customer service problems to Microsoft or report vulnerabilities

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Appropriate roles: Admin agent | Sales agent | Helpdesk agent

If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways:

  • Commercial issue support: Support is available to all partners in the CSP program.
  • Technical issue support: For information about specific support plans, see the following table. For more information, see compare partner support plans.

Technical support

Technical support plan Features
Premier Support for Partners (PSfP) Fee-based. Use for all products.
Advanced Support for Partners (ASfP) Fee-based. Use for cloud products only.
Partner cloud support Included with Microsoft AI Cloud Partner Program benefits.
Use for cloud products only. See Technical Benefits
Product Support Incidents Included with Microsoft AI Cloud Partner Program benefits.
Use for recent, on-premises products only. See Technical Benefits

Security vulnerability reporting

As a Microsoft Partner, if you should have a potential security incident to report, the method of reporting is to contact Microsoft through msrc.microsoft.com/report, which allows you to create a report.

Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.