Troubleshooting the Atlassian Jira Cloud Microsoft Graph connector

The following are common errors observed while configuring the connector, or during crawling, and their possible reasons.

Step	Error message	Possible reason(s)
Connection settings	The request is malformed or incorrect.	Incorrect Jira site URL.
Connection settings	Unable to reach the Jira cloud service for your Jira site.	Incorrect Jira site URL.
Connection settings	The client doesn't have permission to perform the action.	Invalid API token provided for Basic auth.
Connection settings	"Something went wrong" error in OAuth pop-up window.	The scopes granted to OAuth app don't match. The mismatched scopes are listed in the pop-up window.
Crawl time (post connector configuration)	Can't authenticate with the data source. Verify the credentials associated with this data source are correct.	The user doesn't have one or more permissions required to crawl Jira.
Crawl time (post connector configuration)	You don't have permission to access this data source. You can contact the owner of this data source to request permission.	If you're using OAuth, the app scopes may have changed, or the app may have expired or deleted. If you're using basic authentication, the API token may have expired or deleted.
Crawl time (post connector configuration)	Error code: 1003 - You don't have permission to access this data source. Detailed error code: 7612	The crawl account does not have "browse projects" permission for the listed project (under the 'item ID' column).

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