Troubleshooting the File Share Microsoft Graph connector

Common errors observed while configuring the connector

Configuration step	Error message	Possible reason
Authentication	There are errors with file paths or URLs. The Graph connector agent associated with the connection is not reachable.	Check if the agent is running or if the app credentials have expired or been revoked. Refer to Graph connector agent troubleshooting
Authentication	There are errors with file paths or URLs. No files were found in the path provided. The client doesn't have permission to perform the action.	Check if the path is correct and the account provided has access to the files.
Authentication	There are errors with file paths or URLs. The user account provided does not have permissions for the files in this location.	Check if the client does have permission to perform the action, if the path is correct and the account provided has access to the files.
Authentication	There are errors with file paths or URLs. Incorrect username or password.	Check the authentication details with the data source. The username or password is incorrect, if the credentials are not correct, we don't check the file path access.
Crawling	There are errors with file paths or URLs. You don't have permission to access this data source. You can contact the owner of this data source to request permission. “Preserve Last Access" is enabled for the connection which requires "write" permissions on the file to update the access time.	Check if "write" permissions are provided to the file/root directory. This occurs when provided credentials do not have 'Write' permission needed to preserve file's last access time.

To view more error types, select the connection and click error details > error code. For more information, see Monitor your connections