Troubleshooting the Confluence On-premises Microsoft Graph connector

The following common errors are observed while configuring the connector and their possible reasons.

1. What kind of spaces do we index?

We index only current spaces and not archived spaces.

Configuration step	Error message	Possible reason(s)
Connection settings	The request is malformed or incorrect.	Incorrect Confluence site URL.
Connection settings	Unable to reach the Confluence On-premises service for your Confluence site.	Incorrect Confluence site URL.
Connection settings	The client doesn't have permission to perform the action.	Invalid password provided for Basic auth.
Select properties	No preview results	Check your CQL query whether it's valid and matches the content to crawl.

If you have issues or want to provide feedback, contact Microsoft Graph | Support.

Test your connection

a) To check active pages on confluence instance
b) To check the list of spaces that account has access to

Run the URL mentioned below in browser or postman with the same cred used for connection creation.

Note

Confluence space API will fetch maximum 500 spaces in a call, so we can split the request if we have more spaces.

The URL is <ConfluenceURL/rest/api/space?limit=500&start=0>.

At the end of response, we can see output similar to:

"start":0,
"limit":500,
"size":500,

For more than 500 pages, to get the next set of pages of response, run the URL in the format that follows. The URL is <ConfluenceURL/rest/api/space?limit=500&start=500>.