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Unified Service Desk and Unified Interface App configuration walkthroughs

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Each walkthrough in this section covers an area or a combination of areas in Unified Service Desk for Dynamics 365. These walkthroughs are arranged in increasing order of complexity so it may benefit you to do them in sequence. Also, you must complete Walkthrough 1: Build a simple agent application first because it sets up the base application that the other walkthroughs.

These walkthroughs are created using the “New Environment” sample application package deployed on Microsoft Dataverse. Before you begin these walkthroughs, ensure that you have deployed one of the sample Unified Service Desk applications, have installed the Unified Service Desk client application, and have appropriate security access in Dataverse to configure Unified Service Desk entities. More information: Deploy sample Unified Service Desk applications using Package Deployer

In this section

Walkthrough 1: Build a simple agent application for Unified Interface Apps

Walkthrough 2: Display an external webpage in your agent application

Walkthrough 3: Display Unified Interface apps records in your agent application

Walkthrough 4: Display a Unified Interface apps record in a session in your agent application

Walkthrough 5: Display enhanced session information by displaying session name and overview data

Walkthrough 6: Configure the Debugger hosted control in your agent application

Walkthrough 7: Configure agent scripting in your agent application

Install, upgrade and deploy Unified Service Desk

Sample Unified Service Desk applications

Learn to use Unified Service Desk

Customize themes in Unified Service Desk

Create a custom Unified Service Desk hosted control

Create a custom panel layout in Unified Service Desk

Walkthrough: Create a UII Application Adapter

Walkthrough: Create a UII Web Application Adapter

Walkthrough: Create a UII Windows Forms Hosted Control

Walkthrough: Create a UII WPF Hosted Control

Walkthrough: Use the generic listener adapter for CTI event routing