Session Lines (Hosted Control)
Use Session Lines type of hosted control to configure session overview information for sessions in your agent application. This hosted control reads the overview information that you configure in your agent application using Session Lines (Settings > Unified Service Desk > Session Lines), and an instance of this hosted control type must be available in your agent application for the session overview information to be displayed. For more information about session overview, see Session overview and Define session overview information.
Create a Session Lines hosted control
While creating a new hosted control, the fields in the New Hosted Control screen vary based on the type of hosted control you want to create. This section provides information about the specific fields that are unique to the Session Lines hosted control type. For detailed information about creating a hosted control, see Create or edit a hosted control.
In the New Hosted Control screen:
Under Unified Service Desk area, select Session Lines from the Unified Service Desk Component Type drop-down list.
The Display Group field displays the panel where this hosted control will be displayed. SessionExplorerPanel is the most common panel for this hosted control type. For information about various panels available in Unified Service Desk, see Panels in Unified Service Desk
For information about General fields, see Create or edit a hosted control.
Predefined UII actions
These are the predefined actions for this hosted control type.
FireEvent
Fires a user-defined event from this hosted control.
| Parameter | Description |
|---|---|
| name | Name of the user-defined event. |
All subsequent name=value pairs become the parameters to the event. For more information about creating a user-defined event, see Create a user-defined event.
RealignWindow
Displays the hosted control at the specified location on a monitor. You can display hosted control on up to two monitors. This action is applicable for hosted control instances that are configured to be placed on a USDFloatingPanel or USDFloatingToolPanel panel type.
| Parameter | Description |
|---|---|
| screen | Specifies the screen on which to display the hosted control. Valid values are 1 or 2. If you don’t specify this parameter, 1 is passed by default. |
| left | Specifies the position, in percentage, from the left of the screen on the target monitor where the hosted control should be displayed. Valid values are 0 through 100. If you don’t specify this parameter, 0 is passed by default. |
| top | Specifies the position, in percentage, from the top of the screen on the target monitor where the hosted control should be displayed. Valid values are 0 through 100. If you don’t specify this parameter, 0 is passed by default. |
| width | Specifies the width, in percentage, of the hosted control window on the target monitor. Valid values are 1 through 100. If you don’t specify this parameter, 100 is passed by default. |
| height | Specifies the height, in percentage, of the hosted control window on the target monitor. Valid values are 1 through 100. If you don’t specify this parameter, 100 is passed by default. |
Predefined events
There aren’t any predefined events for this hosted control type.
See also
Session management in Unified Service Desk
Session Tabs (Hosted Control)
Walkthrough 5: Display enhanced session information by displaying session name and overview data
Hosted control types and action/event reference