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TechTalk: Extend Dynamics 365 Supply Chain Management for an AI-powered B2B digital selling experience using Dynamics 365 Commerce

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In the rapidly evolving landscape of digital commerce, Dynamics 365 Supply Chain Management and Dynamics 365 Commerce are at the forefront of revolutionizing business-to-business (B2B) digital selling. This article provides insights into how businesses can leverage Dynamics 365 Supply Chain Management to enhance their B2B digital selling experience, harnessing the power of AI and the comprehensive features of Dynamics 365 Commerce.

We've based this article on a TechTalk that you can find online in the Dynamics 365 channel on YouTube.

Thumbnail of the Extend Dynamics S C M for A I powered B 2 B digital selling experience presentation.

Harnessing Dynamics 365 Supply Chain Management in B2B digital commerce

Screenshot of the conceptual architecture presentation slide that shows the Finance, Supply Chain Management, Commerce apps connected to channels options.

Dynamics 365 Supply Chain Management acts as the backbone of the digital selling experience, integrating seamlessly with Dynamics 365 Commerce. This integration facilitates a robust platform for businesses to manage their supply chain while offering a streamlined, AI-enhanced digital selling interface to their B2B customers. The synergy between Supply Chain Management and Commerce creates a dynamic ecosystem, enabling businesses to manage inventory, process orders, and analyze data in real-time, all within a unified system.

AI-driven insights and personalization

Screenshot of the B 2 B E commerce capabilities presentation slide, showing six capabilities that interconnect.

The integration of AI in Dynamics 365 Commerce provides businesses with valuable insights into customer behavior, preferences, and purchasing patterns. These insights empower businesses to personalize the B2B buying experience, tailoring product recommendations, pricing, and promotions to meet the unique needs of each business customer. AI algorithms also help in forecasting demand, optimizing inventory levels, and enhancing the overall efficiency of the supply chain.

Streamlining the B2B buying experience

Screenshot of the inventory visibility presentation slide, showing how the Inventory Visibility Service is connected to different applications.

Dynamics 365 Commerce elevates the B2B buying experience by offering a user-friendly interface, complete with customizable dashboards, easy navigation, and real-time access to product information and availability. The platform supports various transaction types, including bulk orders and complex pricing structures, making it adaptable to the diverse requirements of B2B transactions.

Advanced analytics and reporting

The integration with Dynamics 365 Commerce provides advanced analytics and reporting capabilities. Businesses can track key performance indicators (KPIs), monitor sales trends, and generate detailed reports, gaining a comprehensive view of their B2B commerce operations. These analytical tools aid in making informed decisions, optimizing strategies, and identifying opportunities for growth.

Conclusion

Extending Dynamics 365 Supply Chain Management with Dynamics 365 Commerce for an AI-powered B2B digital selling experience presents a transformative opportunity for businesses. By leveraging the strengths of both platforms, companies can streamline their supply chain management, offer a personalized buying experience, and harness AI-driven insights for strategic decision-making. As the digital commerce landscape continues to evolve, Dynamics 365 Supply Chain Management and Commerce stand as pivotal tools in the journey towards an efficient, responsive, and intelligent B2B selling environment.

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