Overview of end-to-end scenarios and business processes in Dynamics 365
Dynamics 365 supports many different industries and types of organizations. In this section, we provide an overview of end-to-end scenarios that organizations often look for. Dynamics 365 is a suite of applications that are designed to help organizations meet the organizational goals aligned to various business processes in specific industries.
The term business process covers a wide range of structured, often sequenced, activities or tasks to achieve a predetermined organizational goal. The term can also refer to the cumulative effects of all steps progressing toward a business goal. In our articles, we illustrate this sequence of steps in flowcharts.
Tip
Get an introduction to our project with the business process documentation at About the business process guide. For an explanation of abbreviations that we use in this section, go to Business processes, steps, and how to find things. Find an overview of business terms at Glossary of terms in Dynamics 365 business processes.
Download the latest version of the catalog from https://aka.ms/BusinessProcessCatalog. We update the catalog at least four times each year. Learn more at Business process contributions.
Overview
The business process catalog lists end-to-end processes that are commonly used to manage work within an organization or support work within the organization. But most end-to-end scenarios are primary processes within the organization to procure, produce, sell, and drive revenue. The following diagram illustrates the three groups of end-to-end scenarios:
Important
The changes from the August and November 2024 versions of the business process catalog are slowly making their way to the articles here in the guidance hub. We hope to update all diagrams and articles early in 2025.
The following table provides links to the introduction, overview, and list of business process areas for each end-to-end scenario that we've documented.
| Catalog ID | End-to-end scenario | Introduction | Overview | Business process areas |
|---|---|---|---|---|
| 10 | Acquire to dispose | Introduction | End-to-end overview | Areas |
| 20 | Case to resolution | Introduction | End-to-end overview | Areas |
| 30 | Concept to market | Introduction | End-to-end overview | Areas |
| 40 | Design to retire overview | Introduction | End-to-end overview | Areas |
| 50 | Forecast to plan overview | Introduction | End-to-end overview | Areas |
| 55 | Hire to retire | Introduction | End-to-end overview | Areas |
| 60 | Inventory to deliver | Introduction | End-to-end overview | Areas |
| 65 | Order to cash | Introduction | End-to-end overview | Areas |
| 70 | Plan to produce | Introduction | End-to-end overview | Areas |
| 75 | Source to pay | Introduction | End-to-end overview | Areas |
| 80 | Project to profit | Introduction | End-to-end overview | Areas |
| 85 | Prospect to quote | Introduction | End-to-end scenario | Areas |
| 90 | Record to report | Introduction | End-to-end overview | Areas |
| 95 | Service to cash | Introduction | End-to-end overview | Areas |
| 99 | Administer to operate | Introduction | End-to-end overview | Areas |
In the table, the Catalog ID column specifies the unique ID of the end-to-end scenario in the business process catalog. We use this ID to list the end-to-end scenarios on the Microsoft Learn site, but we do not use the IDs of the related business process areas, business processes, and patterns. Learn more at About the business process catalog for Dynamics 365 apps and services.
Next steps
Drill into each business process area to learn more about it. Navigate the content through links in the different articles, or use the navigation panel to the left (or in the top right corner if you're on a mobile device).
If you see a placeholder rather than an actual article, it's because more content is coming. Learn more at About the business process catalog.