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Troubleshoot organization import and upgrade issues

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If you encounter any issues during organization import and upgrade, here are some tips for troubleshooting them:

  • Make sure that the user account that’s running the import has administrative permissions for the instance of SQL Server. For more information about how to grant permissions in SQL Server, see Managing Logins, Users, and Schemas How-to Topics.

  • View the DMSnapin log file located in the following folder: <drive:>%appdata%\Microsoft\MSCRM\Logs.

See also

Manage organizations
Import an organization
Upgrade an organization