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Omnichannel for Customer Service entity reference

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When you install the Omnichannel for Customer Service solution, the following entities are added to your Dynamic 365 organization.

Entity name
incident
msdyn_actioninputparameter
msdyn_actionoutputparameter
msdyn_agentcapacityprofileunit
msdyn_agentscript
msdyn_agentscriptstep
msdyn_agentstatus
msdyn_agentstatushistory
msdyn_analytics
msdyn_assignmentconfiguration
msdyn_assignmentconfigurationstep
msdyn_authenticationsettings
msdyn_bookableresourcecapacityprofile
msdyn_cannedmessage
msdyn_capacityprofile
msdyn_cdsentityengagementctx
msdyn_channelcapability
msdyn_chatansweroption
msdyn_chatquestionnaireresponse
msdyn_chatquestionnaireresponseitem
msdyn_chatwidgetlanguage
msdyn_consoleapplicationsessiontemplate
msdyn_conversationaction
msdyn_conversationactionlocale
msdyn_conversationmessageblock
msdyn_conversationsuggestionrequestpayload
msdyn_copilotinteraction
msdyn_copilotinteractiondata
msdyn_copilottranscript
msdyn_copilottranscriptdata
msdyn_customengagementctx
msdyn_decisioncontract
msdyn_decisionruleset
msdyn_entityconfig
msdyn_entityroutingconfiguration
msdyn_facebookengagementctx
msdyn_lineengagementctx
msdyn_livechatconfig
msdyn_livechatengagementctx
msdyn_livechatwidgetlocation
msdyn_liveconversation
msdyn_liveworkstream
msdyn_liveworkstreamcapacityprofile
msdyn_localizedsurveyquestion
msdyn_maskingrule
msdyn_macroactiontemplate
msdyn_macroconnector
msdyn_macrosession
msdyn_macrosolutionconfiguration
msdyn_oc_geolocationprovider
msdyn_ocapplepay
msdyn_ocbotchannelregistration
msdyn_ocbotchannelregistrationsecret
msdyn_occhannelconfiguration
msdyn_occhannelstateconfiguration
msdyn_occommunicationprovidersetting
msdyn_occommunicationprovidersettingentry
msdyn_occustommessagingchannel
msdyn_ocexternalcontext
msdyn_ocfbapplication
msdyn_ocfbpage
msdyn_ocgooglebusinessmessagesagentaccount
msdyn_ocgooglebusinessmessagespartneraccount
msdyn_oclanguage
msdyn_oclinechannelconfig
msdyn_ocliveworkitem
msdyn_ocliveworkitemcapacityprofile
msdyn_ocliveworkitemcharacteristic
msdyn_ocliveworkitemcontextitem
msdyn_ocliveworkitemparticipant
msdyn_ocliveworkitemsentiment
msdyn_ocliveworkstreamcontextvariable
msdyn_oclocalizationdata
msdyn_ocoutboundconfiguration
msdyn_ocoutboundmessage
msdyn_ocphonenumber
msdyn_ocphonecallengagementctx
msdyn_ocprovisioningstate
msdyn_ocrecording
msdyn_ocrequest
msdyn_ocruleitem
msdyn_ocsentimentdailytopic
msdyn_ocsentimentdailytopickeyword
msdyn_ocsentimentdailytopictrending
msdyn_ocsession
msdyn_ocsessioncharacteristic
msdyn_ocsessionparticipantevent
msdyn_ocsessionsentiment
msdyn_ocsimltraining
msdyn_ocsitdimportconfig
msdyn_ocsitrainingdata
msdyn_ocskillidentmlmodel
msdyn_ocsmssettingsecret
msdyn_ocsystemmessage
msdyn_octag
msdyn_octeamschannelconfig
msdyn_ocvoice
msdyn_ocvoicechannellanguagesetting
msdyn_ocvoicechannelsetting
msdyn_ocwechatchannelconfig
msdyn_ocwhatsappchannelaccount
msdyn_ocwhatsappchannelnumber
msdyn_omnichannelconfiguration
msdyn_omnichannelpersonalization
msdyn_omnichannelqueue
msdyn_omnichannelsyncconfig
msdyn_operatinghour
msdyn_overflowactionconfig
msdyn_paneconfiguration
msdyn_panetabconfiguration
msdyn_panetoolconfiguration
msdyn_parameterdefinition
msdyn_personalmessage
msdyn_personalsoundsetting
msdyn_personasecurityrolemapping
msdyn_preferredagent
msdyn_preferredagentcustomeridentity
msdyn_presence
msdyn_productivitypaneconfiguration
msdyn_provider
msdyn_questionsequence
msdyn_routingconfiguration
msdyn_routingconfigurationstep
msdyn_routingrequest
msdyn_routingrulesetsetting
msdyn_rulesetdependencymapping
msdyn_scenario
msdyn_searchconfiguration
msdyn_sentimentanalysis
msdyn_sessionevent
msdyn_sessionparticipant
msdyn_skillattachmentruleitem
msdyn_skillattachmenttarget
msdyn_smsengagementctx
msdyn_smsnumber
msdyn_soundfile
msdyn_soundnotificationsetting
msdyn_surveyquestion
msdyn_systemuser_msdyn_omnichannelqueue
msdyn_teamsengagementctx
msdyn_transcript
msdyn_unifiedroutingdiagnostic
msdyn_unifiedroutingrun
msdyn_unifiedroutingsetuptracker
msdyn_usersetting
msdyn_visitorjourney
msdyn_wechatengagementctx
msdyn_whatsappengagementctx
queue
queueitem
routingrule
socialprofile
systemuser

Attributes added for existing entities

When you install Omnichannel for Customer Service, you will see some attributes added for already existing entities.

SystemUser entity

Attribute name
msdyn_capacity

More information: <xref:"Microsoft.Dynamics.CRM.systemuser?text=SystemUser entity" />

Queue entity

Attribute name
msdyn_isdefaultqueue
msdyn_priority

More information: <xref:"Microsoft.Dynamics.CRM.queue?text=Queue entity" />

Deprecated entities

See Deprecated entities for the list of entities that are deprecated and no longer supported.

Developer guide for Omnichannel for Customer Service