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Reschedule and cancellation policies

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Rescheduling and cancellation policy details

Be sure to reschedule or cancel exam appointments at least 24 hours before your scheduled exam or your fee will be forfeited. If you used a company-purchased voucher, the voucher will be forfeited. If you no-show for your exam appointment, your Company may be charged a no-show Fee. Visit registering and scheduling an exam to review the latest updates to the exam scheduling policy.

How to reschedule or cancel your exam

Reschedule or cancel your exam appointment via your Learn profile.

  1. Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.

    Reschedule or cancel your exam appointment.

  2. Go to Credentials in the profile menu and select Certifications beside Applied Skills.

    Credentials in the profile menu and select Certifications beside Applied Skills.

  3. Scroll to the exam appointment you wish to cancel or reschedule and choose either the “Cancel” or “Reschedule” link.

  4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.