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Plan for Auto attendant and Call queue authorized users

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    Microsoft Teams

This article is for IT Pros and administrators who want to delegate certain Auto attendant or Call queue configuration capabilities to the users in their organization. This article describes benefits and licensing requirements. After reading this article, see Set up authorized users and Manage voice applications policies for more information.

Benefits

Through Authorized users, you enable users in your organization—for example, business owners, team leads, supervisors of call queues--to manage day-to-day operational changes directly.

For example, authorized users can configure business hours, holiday greetings, and after hours call routing for Auto attendants and Call queues. For features only available with Teams Premium, authorized users can also configure business, after hours, and holiday call routing and they can view real-time and historical metrics for Auto attendants and Call queues all within the Queues app in the Teams client.

For a complete list of features, see Manage voice applications policies.

Licensing requirements

All Authorized users must have a Teams Phone license and must be "voice enabled." For more information about assigning licenses, see Set up Auto attendant and Call queue authorized users.

Before you can enable voice for your users, you must assign a license to them first. To enable voice for your users, you can use the Teams admin center or PowerShell.

  • In the Teams admin center, go to a Users > Manage users and select the user you want to edit. Under the Account tab > Assigned phone number, turn Enterprise Voice to On and select Save.
  • For PowerShell, use the Set-CsPhoneNumberAssignment cmdlet and set the -EnterpriseVoiceEnabled parameter to $true.

For some configuration features, such as those available only in the Queues app, users must also have a Teams Premium license. For information about which features require Teams Premium, see Manage voice applications policies.

Overview of steps for setting up authorized users

To create an authorized user, you must complete the following steps:

  • Step 1 - Assign licenses and enable users for voice
  • Step 2 - Assign phone numbers to your users
  • Step 3 - Create a Teams voice applications policy
  • Step 4 - Assign the voice applications policy to the user
  • Step 5 - Create an Auto attendant or Call queue and assign licensed resource accounts
  • Step 6 - Assign authorized users to the relevant Auto attendant or Call queue
  • Step 7 - Set up the Queues app for authorized users (optional)

For information on configuring these steps, see Set up authorized users.

Set up Auto attendant and Call queue authorized users

Manage voice applications policies

Plan for Teams Auto attendants and Call queues