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Adding or Editing an Issue

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Applies To: Windows 7, Windows Vista

You can determine and understand many of your potential compatibility issues, including any relevant details, by using the compatibility evaluators and the Microsoft® Compatibility Exchange.

Although the compatibility evaluators and the Microsoft Compatibility Evaluator all provide application compatibility issues, it is possible that you will uncover an undocumented issue. In this situation, you can add your issue, by using the Analyze screen of the Application Compatibility Manager. After you enter the information about the issue, you can use the Microsoft Compatibility Exchange to upload your data to Microsoft Corporation.

Adding Issues for Your Applications and Web Sites

You can view or add issues only for a specific application or a Web site. Therefore, you can perform these tasks only in the associated details dialog box.

Note

For this topic, we are going to use the <Application_Name> dialog box; however, the process is the same for Web site and Update Impact - Application reports.

To add an issue

  1. On the <Operating_System> - Application Report screen, double-click the name of the application you want to add the issue to.

    The <Application_Name> dialog box appears.

  2. On the Actions menu, click Add Issue.

    The <Application_Name> - New Issue dialog box appears.

  3. Add the details of the issue according to the following table, and then click Save.

Field Description

Title

Type a title for your new issue, up to 256 characters in length. The title is required.

Priority

Select a priority for your new issue. The priority is required and can be one of the following values:

  • Priority 1 - Critical to Fix

  • Priority 2 - Must Fix

  • Priority 3 - Nice to Fix

    Note
    For more information about selecting a priority, see Prioritizing Your Data.

Severity

Select a severity for your new issue. The severity is required and can be one of the following values:

  • Severity 1 - Application stops responding, or data loss occurs

  • Severity 2 - Major functionality loss, such as a failure to install or application does not start

  • Severity 3 - Minor functionality loss

  • Severity 4 - Cosmetic issues, such as typographical errors, fonts, and so on

    Note

    For more information about selecting a severity, see Selecting Your Severity Assessment Rating. 

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</div></li>
</ul></td>
</tr>
<tr class="even">
<td><p>Symptom</p></td>
<td><p>Select a symptom for your new issue. The symptom is required and can be one of the following values:</p>
<ul>
<li>Application does not install<br />
<br />
</li>
<li>Application does not start<br />
<br />
</li>
<li>Application crashes or hangs<br />
<br />
</li>
<li>Application has impaired functionality<br />
<br />
</li>
<li>Application does not uninstall<br />
<br />
</li>
<li>Application does not update<br />
<br />
</li>
<li>Application functionality impaired on platform upgrade<br />
<br />
</li>
<li>Other<br />
<br />
</li>
</ul></td>
</tr>
<tr class="odd">
<td><p>Cause</p></td>
<td><p>Select a cause for your new issue. The cause is required and can be one of the following values:</p>
<ul>
<li>Application is blocked<br />
<br />
</li>
<li>Application cannot run under Standard user<br />
<br />
</li>
<li>Application is not supported on this version of the operating system<br />
<br />
</li>
<li>Application has a dependency on a bad driver<br />
<br />
</li>
<li>Application requires a deprecated component<br />
<br />
</li>
<li>Application is attempting to overwrite a protected Windows resource<br />
<br />
</li>
<li>Internet Explorer Protected Mode<br />
<br />
</li>
<li>Other<br />
<br />
</li>
</ul></td>
</tr>
<tr class="even">
<td><p>Affected Operating Systems</p></td>
<td><p>Select the corresponding check box for each of the operating systems that are affected by this issue. You must select at least one operating system.</p></td>
</tr>
<tr class="odd">
<td><p>Issue Description</p></td>
<td><p>Type your issue description, including the steps to reproduce the problem. The issue description is not required but will make finding a solution much easier.</p></td>
</tr>
<tr class="even">
<td><p>Link to More Information</p></td>
<td><p>Type a URL to a page that has more information. This link is not required.</p></td>
</tr>
</tbody>

To edit an existing issue

  1. On the <Operating_System> - Application Report screen, double-click the name of the application that includes the issue you want to modify.

    The <Application_Name> dialog box appears.

  2. Click the Issues tab, and then double-click the specific issue to be edited.

    The <Application_Name> - <Issue_Title> dialog box appears, showing the Issue Detail tab.

  3. Modify the issue information, and then click Save.

Note

You can only modify your own issue data; you cannot modify information entered by another user.

See Also

Concepts

Creating and Editing Issues and Solutions
Filtering and Organizing Your Compatibility Data
Viewing Quick Reports