AgentStateService Class

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the agent state service.

Namespace: Microsoft.Uii.AifServices
Assembly: Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Inheritance Hierarchy

public class AgentStateService : AifServiceBase, IAgentStateService

Public Class AgentStateService
    Inherits AifServiceBase
    Implements IAgentStateService

	Name	Description
	AgentStateService()	Initializes a new instance of the AgentStateService class.

	Name	Description
	CrmServiceClient	Gets the Crm Service Client Instance.(Inherited from AifServiceBase.)
	OrganizationServiceProxy	Obsolete. Gets the organization service proxy.(Inherited from AifServiceBase.)

	Name	Description
	Equals(Object)	(Inherited from Object.)
	Finalize()	(Inherited from Object.)
	GetAgentId()	Gets the logged in agent's id.
	GetAgentId(String)	Gets the agent's ID for the given phone number.
	GetHashCode()	(Inherited from Object.)
	GetSavedSessions(Guid)	Gets the saved session(s) for the given agent ID.
	GetSessionTransferInformation(Guid)	Retrieves session information for handling a transferred call.
	GetType()	(Inherited from Object.)
	MemberwiseClone()	(Inherited from Object.)
	SaveSessions(String)	Saves an agent’s session(s) information.
	SetSessionTransferInformation(Guid, String, String)	Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.
	ToString()	(Inherited from Object.)

Any public static ( Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.