CloseIncidentRequest Klasse

Artikel
07/17/2015

Contains the data that is needed to close an incident (case).

Namespace: Microsoft.Crm.Sdk.Messages
Assembly: Microsoft.Crm.Sdk.Proxy (in Microsoft.Crm.Sdk.Proxy.dll)

Syntax

'Declaration
<DataContractAttribute(Namespace:="https://schemas.microsoft.com/crm/2011/Contracts")> _
Public NotInheritable Class CloseIncidentRequest
    Inherits OrganizationRequest

[DataContractAttribute(Namespace="https://schemas.microsoft.com/crm/2011/Contracts")] 
public sealed class CloseIncidentRequest : OrganizationRequest

Beispiel

The following example shows how to use this message. For this sample to work correctly, you must be connected to the server to get an IOrganizationService interface. For the complete sample, see the link later in this topic.

// First close the Incident

// Create resolution for the closing incident
IncidentResolution resolution = new IncidentResolution
{
    Subject = "Case Closed",
};

resolution.IncidentId = caseReference;

// Create the request to close the incident, and set its resolution to the 
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;

// Set the requested new status for the closed Incident
closeRequest.Status = 
    new OptionSetValue((int)incident_statuscode.ProblemSolved);

// Execute the close request
CloseIncidentResponse closeResponse = 
    (CloseIncidentResponse)_serviceProxy.Execute(closeRequest);

//Check if the incident was successfully closed
Incident incident = _serviceProxy.Retrieve(Incident.EntityLogicalName, 
    _caseIncidentId, new ColumnSet(allColumns: true)).ToEntity<Incident>();

if (incident.StateCode.HasValue && 
    incident.StateCode == IncidentState.Resolved)
{
    Console.WriteLine("The incident was closed out as Resolved.");
}
else
{
    Console.WriteLine("The incident's state was not changed.");
}

Anmerkungen

Message Availability

Diese Meldung funktioniert unabhängig davon, ob der Anrufer mit dem Server verbunden oder offline ist.

Usage

Pass an instance of this class to the Execute method, which returns an instance of the CloseIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident entity.

For a complete list of the required privileges, see CloseIncident Privileges.

Vererbungshierarchie

System.Object
Microsoft.Xrm.Sdk.OrganizationRequest
Microsoft.Crm.Sdk.Messages.CloseIncidentRequest

Thread-Sicherheit

Alle öffentlichen statischen Mitglieder (Shared in Visual Basic) dieses Typs sind thread-sicher. Bei Instanzmitgliedern kann keine Garantie für die Thread-Sicherheit übernommen werden.

Plattformen

Development Platforms

The .NET Framework does not support all versions of every platform. For a list of the supported versions, see System Requirements.

Target Platforms

Windows Server 2008,Windows Server 2012,Windows 7

Change History

Siehe auch

Referenz

CloseIncidentRequest Mitglieder
Microsoft.Crm.Sdk.Messages Namespace
CloseIncidentResponse

Weitere Ressourcen

CloseIncident Privileges
Sample: Validate Record State and Set State of the Record
How Role-Based Security Can Be Used to Control Access to Entities In CRM
How Instance-Based Security Can Be Used to Control Access to Entity Instances (Records) In CRM

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