Troubleshoot private plans

This article discusses various issues and solutions when troubleshooting private plans.

Private plans are only viewable via Marketplace in the Azure portal. If private plans are available for you, you'll see a link under the search bar in Marketplace that says: "You have private plans available. View private plans". See private plans in Azure Marketplace.
If no private plans are available, but you're expecting to see one, or if the private plan that you're expecting to see is isn't available, follow the steps in the checklist below.

Troubleshooting checklist

Ensure that the tenant to which you're signed-in aligns to the tenant ID that you provided your vendor. How to find your Microsoft Entra tenant ID. For VMs use the Azure Subscription ID.
Check with your vendor to ensure that the private plan they created is using the tenant ID that you shared. Your vendor must add your tenant ID to the plan's private audience list and not remove it unless you have unsubscribed. Removing the tenant ID from the plan could prevent correct billing if you're using a plan that supports metered billing.
Ensure that you're not buying through a Cloud Solution Provider (CSP). Private plans aren't available on a CSP-managed subscription.
Ensure that Marketplace is enabled in your billing account - Azure Marketplace – if it isn't, you must contact your billing administrator to enable marketplace, for more information regarding Azure Marketplace, see Azure Marketplace.
Check if private marketplace is enabled for the tenant used in your private plan. If it is, your private marketplace administrator must activate the Enable private products collection rule.
If the private plan is visible, and the deployment fails, ensure that your billing administrator has enabled marketplace purchases by following the instructions at Enable Azure Marketplace purchases.

If you don't find what you need in this troubleshooting guide or need more help, you can get support by creating a support incident in the Azure portal.